Mediation Services

Restoring trust between families and schools when connection feels lost.

Emma has over 8 years’ experience working in Local Authority mediation, specializing in family mediation, and has supported countless families and schools to find common ground and move forward, even in highly complex situations.

Our mediation service offers an impartial, supportive space to rebuild trust, particularly in scenarios involving behavioural concerns, special educational needs support, suspected neurodiversity, or ongoing conflict.

We’ve assisted schools and families through some of the most challenging times, always with the aim of creating a happier and more stable school life for the child.

Mediation provides a calm, neutral space for honest conversation, ensuring that both school staff and parents feel heard. It identifies shared goals and next steps, helps plan practical new strategies for the child, and rebuilds relationships so everyone can move forward.

Telephone/Online Mediation

A woman sitting at a table with her laptop and phone.

A flexible, cost-effective telephone or online service that includes pre-session calls, up to two shuttle sessions per party, and a written report. This service is ideal for family mediation and school mediation, especially when supporting families and schools remotely during challenging times related to behaviour, special educational needs support, or exclusions.

Face to Face Mediation

Telephone/Online Mediation

Teacher smiling and talking to student and parent in school hallway.

A structured, in-person school mediation service delivered in school, which includes pre-session calls, a 2-hour facilitated session, and a detailed written report/agreement. This service is designed to resolve issues related to behaviour, special educational needs support, exclusions, or breakdowns in school-home communication.

Mediation Services

Restoring trust between families and schools when connection feels lost.

Telephone/Online Mediation

Telephone/Online Mediation

Telephone/Online Mediation

Face to Face Mediation

Telephone/Online Mediation

Telephone/Online Mediation

A child’s success in school is like a three-legged stool. Each leg being the child, the family and the school. When one leg is weak, missing or disconnected, the whole system becomes unstable. We work to strengthen all three legs

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